Has anyone read the report by local analyst Bruce McCabe on "How Information Technology will transform Industry, Organisations and Work 2008 – 2018"? My company doesn't have the budget to buy the report
, but chapter 9 sounds interesting: 9. Customer and market intelligence :
9.1 New sources of intelligence
9.2 Deeper insights
9.3 Sentiment mining
9.4 Risk analysis
9.5 Shared intelligence
9.6 Analytics economy
9.7 Telescopes versus microscopes
I read an earlier report by Bruce and it was both very good and focussed on Australian experiences. A pretty rare event!