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Using Visual Analysis to Detect Call Center and BPO FraudThis is a discussion on Using Visual Analysis to Detect Call Center and BPO Fraud within the Analytic News Feeds forums, part of the Analytics category; Outsourced customer service and Back Office Processing (BPO) organizations process an ever increasing number of transactions and contacts every day. Agents have access to large amounts of sensitive customer information ... |
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29th December 2011, 04:19 AM
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| Administrator |  Using Visual Analysis to Detect Call Center and BPO Fraud Outsourced customer service and Back Office Processing (BPO) organizations process an ever increasing number of transactions and contacts every day. Agents have access to large amounts of sensitive customer information and access to company inventory to perform their operations. Every operation that is granted to outsourced agents allows for potential theft, abuse or breach of sensitive information or goods and services.Threats within these industries range… More blog entries from AnalyticBridge... |
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