Business Process Management and Enterprise 2.0

[Sean Lew]

I have previously thought that these two concepts do not sit well together as Enterprise 2.0 is freeform and allows users to do as they please. In the world wide web, this could work as there are so many people out there fixing up things that are not right on Wikipedia. However, within an organisation resources are scare and time is money. Organisations do not have the luxury of having a huge army of editors internally to fix up and garden the Enterprise 2.0 platform. If this is a problem, what is the solution?

I personally believe that BPM (Business Process Management) could play a role in this. I am not saying that free-formness should be thrown out of the window. What I am saying is that some levels of BPM could help to improve the quality of the information and data on the platform. The processes involved should enable and not restrict people from editing and creating content. I believe it should be light weight and adaptable to any kind of content as well.

What I envisage is as follows:

1) Generic template for all content created.

2) Content review over time and updates

3) Usage of links and data from other sources

4) Workflows in teams and projects to ensure up to date information

5) Overall manager for each work space and would be held accountable for the space

Does all these make sense? Please let me know your thoughts.



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