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How savvy firms monitor customers’ online chatter (ComputerWorld)This is a discussion on How savvy firms monitor customers’ online chatter (ComputerWorld) within the BuzzNumbers forums, part of the CORTEX Blogs category; Monitoring, analyzing and responding to what consumers are saying on social media sites are no longer just activities for big-name companies. With consumers sharing their experiences through Twitter, Facebook, YouTube ... |
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13th July 2010, 06:10 PM
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 |  How savvy firms monitor customers’ online chatter (ComputerWorld) Monitoring, analyzing and responding to what consumers are saying on social media sites are no longer just activities for big-name companies. With consumers sharing their experiences through Twitter, Facebook, YouTube and other outlets at “the speed of thought,” as Gartner Inc. analyst Toby Bell puts it, this is quickly becoming an essential piece of any [...] Get More from the original blog... |
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