Business Processes

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Business processes are the activities performed by an organisation; they represent measurement events, like answering a customer telephone call or billing a customer. Business processes typically capture or generate unique performance metrics associated with each event. These metrics translate into facts, with each business process represented by a single atomic fact table. In addition to single process fact tables, consolidated fact tables are sometimes created that combine metrics from multiple processes into one fact table at a common level of detail. Again, consolidated fact tables are a complement to the detailed single-process fact tables, not a substitute for them.