Performance Management Tips

[Steve Bennett]

I just came across this useful test of a measures value:


Below is an extract from the article (http://www.tut.fi/units/tuta/teta/mi..._lonnqvist.pdf).

The truth test is as follows:

'They suggest that the “Ten tests of good measures” could be used to assess the soundness of
measures. The tests are described in the list below.

1. The truth test. Are we measuring what we set out to measure?
2. The focus test. Are we measuring only what we set out to measure?
3. The relevance test. Are we definitely measuring the right thing?
4. The consistency test. Do the results vary depending on who makes the measurement?
5. The access test. Can the data be accessed and understood?
6. The clarity test. Is there any ambiguity in interpreting the results?
7. The so-what test. Can the data be acted upon?
8. The timeliness test. Can the data be analyzed and accessed rapidly enough?
9. The cost test. Is the measure worth the cost incurred?
10. The gaming test. Is the measure likely to encourage undesirable behaviors?'

I'm going to implement these tests into my business requirements process.

[Steve Bennett]

I just presented at the 9th Business Intelligence Summit in Sydney.

I talk about performance management and a recent case study. I will post it this afternoon. Let me know if anyone has a comment.

Steve Bennett