Reboot your ECM program, and reap the benefits

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I recently joined the Content and Collaboration team at Forrester, and I was happy to see Forrester data showing that 53% of organizations are looking to expand, upgrade or implement their first ECM solution. Over the last 6 weeks, I've taken many inquiries that dealt with organizations looking at re-evaluating ECM programs, driven by the desire to both add new functionality and extend the reach of ECM to a broader audience. ECM is clearly alive and well.

But time and again I've seen this problem: companies will jump directly into the RFI/ RFP process without fully developing their strategy and roadmap. But skipping this important step can results in poor ECM technology selection, lack of governance and, ultimately, failure.

A good roadmap will address the three classical aspects of an enterprise application implementation: People, Process and Technology. Outlining the tasks for each area is a good start down the path of success. Here are some sample points for starting your ECM project:

Read moreCategories:

• ECM
• Enterprise Content Management

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