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Multichannel customer service is dead. Long live agile service!

Multichannel customer service is dead. Long live agile service!

This is a discussion on Multichannel customer service is dead. Long live agile service! within the Forrester forums, part of the Research and Consultants Corner category; More from the Forrester Business Process & Applications Blog......

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19th March 2011, 06:16 AM	#1
Latest News Headlines News Bot Join Date: Nov 2007 Posts: 15,067	Multichannel customer service is dead. Long live agile service! More from the Forrester Business Process & Applications Blog...