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Forrester’s 6 Categories of Best Practices for Customer Service Knowledge Management

Forrester’s 6 Categories of Best Practices for Customer Service Knowledge Management

This is a discussion on Forrester’s 6 Categories of Best Practices for Customer Service Knowledge Management within the Forrester forums, part of the Research and Consultants Corner category; More from the Forrester Business Process & Applications Blog......

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8th April 2011, 05:30 AM	#1
Latest News Headlines News Bot Join Date: Nov 2007 Posts: 15,067	Forrester’s 6 Categories of Best Practices for Customer Service Knowledge Management More from the Forrester Business Process & Applications Blog...