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Choosing the right metrics for your customer service operations

Choosing the right metrics for your customer service operations

This is a discussion on Choosing the right metrics for your customer service operations within the Forrester forums, part of the Research and Consultants Corner category; More from the Forrester Business Process & Applications Blog......

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1st June 2011, 04:51 AM	#1
Latest News Headlines News Bot Join Date: Nov 2007 Posts: 15,067	Choosing the right metrics for your customer service operations More from the Forrester Business Process & Applications Blog...