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Podcast: Social Media Transforms Customer ServiceThis is a discussion on Podcast: Social Media Transforms Customer Service within the Forrester forums, part of the Research and Consultants Corner category; Our latest featured podcast is Natalie Petouhoff's "Social Media Transforms Customer Service". In this podcast, BP&A Senior Analyst Natalie Petouhoff reveals why it is important for customer service professionals to ... |
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17th December 2009, 04:19 AM
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 |  Podcast: Social Media Transforms Customer Service Our latest featured podcast is Natalie Petouhoff's "Social Media Transforms Customer Service". In this podcast, BP&A Senior Analyst Natalie Petouhoff reveals why it is important for customer service professionals to incorporate social media into the customer experience, and the impact of social media on customer service.a greater SOA focus. We look forward to your questions and comments. --- Subscribe to Business Process & Applications podcasts through iTunes. Subscribe through RSS. More from the Forrester Business Process & Applications Blog... |
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